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Product Repair

Products Repair

1. Contact with RMA engineers to get the RMA number

2. Download and fill out the form " RMA from"

3. Ship the RMA products to us with the RMA number outside the packaging box.

4. RMA department deals with testing and repairing,usually this will last 1 to 2 weeks.

5.Repaired products are returned to the customer,if additional charges are incurred,customer needs to arrange the payments.

Contact information of RMA engineers

Phone:  86-10-84280996-244

Email: rma@realtimes.cn

Fax:     86-10-84277975

Product return mailing address:

Room 901,Block B, 20th Heping Xiyuan, HePingxi Street, Chaoyang District, Beijing 100013,P.R.China



Contact: James

Phone: 400-100-8358

Tel: 400-100-8358

Email: info@realtimes.cn

Add: 9th Floor, Block B, 20th Heping Xiyuan, Pingxi Street, Chaoyang District, Beijing 100013,P.R.China

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